Shipping & Returns

Q.	I am overseas, can I purchase from Watercooler Superstore?
A.	We are currently unable to accept or ship orders outside of Australia.
Q.	Can you ship to a PO Box?
A.	No. All deliveries are made by courier and must be to a physical address.
Q.	If I order more than one product, do I have to pay for shipping on each of the items?
A.	No, Your orders can come in one shipment or multiple shipments, depending on what is ordered. Generally your order should come in one shipment; however, this may cause delays if your products are backordered at the time you order them.
Q.	Can I order a product and ask you to ship it to someone else?
A.	No. Due to security reason, the order will have to go to the cardholder's registered address, this is done to prevent online fraud which had increased in the past few years.
Q.	If I order today, when can I expect to receive my order?
A.	Once your payment is confirmed, we will dispatch the goods immediately via courier. If you wish to use our Air Express delivery service ($20 extra) it will arrive within 24 hours (Melb, Syd, Bris) or 48 hours (Adelaide, Darwin, Perth)./td>

In the event that you receive a product that is not in working order, please notify the Watercooler Superstore Online Customer Service Centre by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.

You must have your order number and a detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.

If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered)

In the event that you receive a product that is either damaged or not the product you ordered, please notify the Watercooler Superstore Online Customer Service Contact Centre by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer in the event that you receive a product that is either damaged or not the product you ordered, please notify the Watercooler Superstore Online Customer Service Contact Centre by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer

Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.

All goods sold by Watercooler Superstore come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. This warranty is not transferable. The system warranty only covers the system unit and compressor.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances. If the returned goods are determined by Watercooler Superstore to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Watercooler Superstore also reserves the right to charge the labour cost $60 for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Watercooler Superstore Online. Watercooler Superstore is not responsible for any parcel missing in transit, on its return back to Watercooler Superstore Online.

Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us. We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Watercooler Superstore is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.